Inside H&M's India GCC - Decoding The Journey

What actually worked for H&M in India? In just five years, H&M transformed its Bengaluru GCC from a new technology center into one of the company's two core global Business Tech hubs. Today, the center employs 1,500+ professionals supporting 70+ global markets, driving AI-powered retail analytics, e-commerce engineering, and sustainable supply-chain innovation with measurable impact, including a 20% reduction in unsold inventory.

This brief explores how H&M evolved its India GCC beyond technology delivery into a strategic innovation hub by combining AI, engineering, and sustainability to power the company's global retail operations and long-term growth.

Part of the GCC InsightCircle Series, where we demystify 1,950+ GCCs in India one company at a time.